Knowledge base

Common questions that we get

Browse Music

FAQ

Unlimited Downloads

Purchasing and downloading

Music On Hold

Previewing

License

Unlimited Downloads

Does unlimited include everything?

Yes! everything that you see on the site is yours to download.

Is this a subscription?

No, you will only be charged ONCE. You will receive an expiry email when your account is expiring. We do have a superb renewal discount if you wish to renew your account.

Where do I login?

Please use the login link in the header or click here.

Music On Hold

I need a specific file format?

For music on hold, some phone systems require special audio formats.

The most common format is called CCITT or U-LAW. This format is a version of a WAV file, but it has the following properties: 8khz, 8bit, Mono.

To convert any of our files to U-Law format please use the following link to convert your files - Audio Converter. Choose the BroadWorks Classic (or any other format that suits).

Should you need any help, please contact us and we'll be happy to convert any files for you.

Can you record messages on hold for us?

Yes, we can record any music on hold messages or IVR messages you need. We can mix messages with any music track in the library. Please contact us for details.

Can you concatenate (join together) music tracks?

Yes, we can mix any tracks you wish to be joined together for you. There is a charge for this service so please contact us for details.

Purchasing and downloading

Can I pay via PO invoice?

Yes, if your company prefers to pay via Purchase Order invoicing then please contact us and we will sort this for you.

Downloading music

Unlimited download members simply click the BLUE download button to download the files (when logged in).

When using our shopping cart you should be taken to the download page after your purchase to download your products (you will also receive a download link in an email). When on the download page you simply click the download button to download the ZIP file. Once donwloaded you'll need to unpack the ZIP file, this is normally done by double clicking the ZIP file.

Do I get all the files for one price?

You will receive everything that is previewed in the player.

File Formats

In each download pack you will find:

Will the songs have 'Preview' on them all?

No, the files you download will not have the preview watermark on them. The preview is there to protect our files from piracy.

Tracks, Bundles and Eveything

To give you the most flexible options we have given the choice of buying songs per track, in bundles or Unlimited Downloads.

With each level up you are making significant savings!

Previewing

How does the preview player work?

Click a song title to open the song, then click the edit you wish to listen too. You can download any of the preview files to evaluate them (these will have the voice over watermark).

License

Can I use the music for YouTube videos?

Yes, you can use all our music in your YouTube videos for commercial and non-commercial use.

We don't register our music with content ID so you shouldn't have any problems with copyright claims.

Can I use the music for website videos?

Yes, you can use the music in your own productions that you post up on your own website.

Can I upload my productions on social media?

Yes, you can upload your productions to any social media platform you wish.

Do I need to file a cue sheet?

No, as we are not registered with any of the Performing Rights Organisations you do not need to file a cue sheet.

However some broadcasters insist on cue sheets being filled out so please use the following information:

Composer: Ian Blumfield
Label: IB Audio

Can I use the music for music on hold?

Yes, you can use any of the music on your on hold system. We also have a dedicated music on hold page with music on hold packs.

Can I create music on hold productions?

Yes, you can use the music to create bespoke scripted music on hold productions.

You cannot simply resell the music along with a telephone systems even if you add a simple "thanks for holding" message. You must mix the music with a bespoke scripted message.

Can I use in my APP/Game?

Yes, you can use the music in your APP. The only restriction is that you cannot make a ringtone or music APP that allows the customer to download the music.

Can I mix the music with vocals and call it my own?

Yes and No, you will need to contact us first before doing this as it requires extra agreements.

Can I resell your music?

No, you cannot simply download our music and resell it.

If you do wish to resell our music then please get in touch for advice.