FAQ

Subscription

Purchasing and downloading

Music On Hold

Previewing

License

Subscription

Does unlimited include everything?

Yes! everything that you see on the site is yours to download.

When will I be billed?

You will be billed every month on the date you first paid.

How do I update my card details?

When logged in there is a link in the members area to an information page with a link to manage your subscription.

The management page will allow you to update your card detials, review your recent transactions and cancel subscription.

How do I cancel?

When logged in there is a link in the members are to an information page with a link to manage your subscription.

Please note! Your subscription will end immediately upon cancelling and access to the download will be revoked instantly.

Music On Hold

I need a specific file format?

For music on hold, some phone systems require special audio formats.

In all our single song donwloads we've included the following formats:

Here's a simple online converter to convert your files to other formats- Audio Converter.

If you are on a Mac we highly recommend this converter - Media Human - Audio Converter.

Should you need any help, please contact us and we'll be happy to convert any files for you.

Can you record messages on hold for us?

Yes, we can record any music on hold messages or IVR messages you need. We can mix messages with any music track in the library. Please contact us for details.

Can you concatenate (join together) music tracks?

Yes, we can mix any tracks you wish to be joined together for you. There is a charge for this service so please contact us for details.

Purchasing and downloading

Can I pay via PO invoice?

Yes, if your company prefers to pay via Purchase Order invoicing then please contact us and we can discuss your needs.

Downloading music

Subscription members simply click a song title and on the song detail page will be the download button.

When using our shopping cart for single song purchases you will be taken to the download page after your purchase to download your products (you will also receive a download link in an email). When on the download page you simply click the download button to download the ZIP file. Once donwloaded you'll need to unpack the ZIP file, this is normally done by double clicking the ZIP file.

Do I get all the files for one price?

You will receive everything that is previewed in the player.

File Formats

In each download pack you will find:

Will the songs have 'Preview' on them all?

No, the files you download will not have the preview watermark on them. The preview is there to protect our files from piracy.

Tracks, Bundles and Eveything

To give you the most flexible options we have given the choice of buying songs per track, in bundles or Unlimited Downloads.

With each level up you are making significant savings!

Previewing

How does the preview player work?

Click a song title to open the song, then click the edit you wish to listen too. You can download any of the preview files to evaluate them (these will have the voice over watermark).

License

Can I use the music for YouTube videos?

Yes, you can use all our music in your YouTube videos for commercial and non-commercial use.

We don't register our music with content ID so you shouldn't have any problems with copyright claims.

Can I use the music for website videos?

Yes, you can use the music in your own productions that you post up on your own website.

Can I upload my productions on social media?

Yes, you can upload your productions to any social media platform you wish.

Do I need to file a cue sheet?

No, as we are not registered with any of the Performing Rights Organisations you do not need to file a cue sheet.

However some broadcasters insist on cue sheets being filled out so please use the following information:

Composer: Ian Blumfield
Label: IB Audio

Can I use the music for music on hold?

Yes, you can use any of the music on your on hold system. We also have a dedicated music on hold page with music on hold packs.

Can I create music on hold productions?

Yes, you can use the music to create bespoke scripted music on hold productions.

You cannot simply resell the music along with a telephone systems even if you add a simple "thanks for holding" message. You must mix the music with a bespoke scripted message.

Can I use in my APP/Game?

Yes, you can use the music in your APP. The only restriction is that you cannot make a ringtone or music APP that allows the customer to download the music.

Can I mix the music with vocals and call it my own?

Yes and No, you will need to contact us first before doing this as it requires extra agreements.

Can I resell your music?

No, you cannot simply download our music and resell it.

If you do wish to resell our music then please get in touch for advice.